Withdrawal & Cancellation
Withdraw from a contract
Open Vertrag widerrufen from the site footer. The page uses the legal layout and works while signed out. Enter your name, the email address for the receipt, and which plan or paid extension purchase you mean. If you are signed in, Lumio prefills your name and email address and groups eligible contracts by every channel you may manage; Other contract lets you describe a contract yourself. You can also start from Vertrag widerrufen beside a contract under Settings → Channel → Invoices, or from an installed paid extension's store page. A signed-out withdrawal requires a Cloudflare Turnstile check; a signed-in withdrawal does not, including Other contract.
Review the repeated details, then submit. The confirmation shows the time of receipt in Europe/Berlin and a case reference; you can print it. Lumio emails the receipt to the address you entered. A declaration enters the operator queue for review. Any refund is handled manually.
Cancel a subscription
Open Verträge hier kündigen from the footer. The page uses the legal layout and itself contains the Jetzt kündigen confirmation button. If signed in, select a plan or paid extension subscription from contracts grouped by every channel you may manage; already cancelled subscriptions are disabled. You can choose Other contract and enter a description. A signed-out cancellation and a signed-in Other contract cancellation both require a Cloudflare Turnstile check. A signed-in cancellation of a listed contract does not.
Choose ordinary cancellation for the end of the current paid period, or extraordinary cancellation with a reason and requested time. Check the receipt address and submit. The confirmation shows the receipt time and case reference and can be printed. An ordinary signed-in cancellation is sent to Stripe for period-end cancellation; an extraordinary or public request is reviewed by an operator. Submission records your request even when a Stripe change is still pending.
For a plan, Settings → Channel → Subscription also has a Verträge hier kündigen button. Its dialog uses the same fields and offers a printable receipt. The consequences of moving to Free remain visible on the Subscription page. See Billing & Subscription for invoices and payment settings.